IMPORTANT HOLIDAY SHIPPING DEADLINES 2011  

Now thru Friday, December 16: Select STANDARD shipping or Pick Up (last day for guaranteed DVD delivery is Dec 15)

December 18 thru Dec 21: Select EXPRESS shipping or Pick Up (DVD delivery not guaranteed)      

December 22 thru 24: Select Pick Up Only in Owings Mills, MD (DVD pick up not available)

***IMPORTANT: If you have a specific shipping date concern, please feel free to contact us directly.  The information listed below is provided as a general guide.  Since, most of our personalized products are produced in-house by our Books About You staff, we always try our best to accommodate any special requests / last minute "emergency"gifts.  If you are local to Owings Mills, Maryland, special pick-up arrangements may also be available.  Please contact us anytime for additional details.***

SHIPPING INFORMATION

Shipping and handling charges vary from product to product. Exact pricing for shipping costs will either be displayed directly on the product page or will be calculated by our website during checkout. Simply click on the "Calculate Shipping" while on the Shopping Cart page to know your exact shipping costs.

We will in every case, make our best efforts to deliver your product in the time frame chosen by you during checkout but we have no control, nor can we accept responsibility for any delays which may be caused by the shipping courier.

Typical delivery times are:

Standard Shipping:  USA Only
1-2 weeks delivery

Rush Shipping:  USA Only
7-10 days delivery

Express Shipping:  USA Only
3-5 days delivery

RETURNS INFORMATION

Due to the personalized nature of our products, all sales are final.

We will accept returns or refunds in the case of manufacturing defect only. If you believe your product has not arrived in full working order, please contact us for assistance. If it is determined that the malfunction was caused during our production of the item, we will either replace your product or offer you a refund.

The stars' photo will appear in the product exactly as it appears when you submit it.
We cannot enhance or improve your photo and we accept no responsibility for poor photographic quality as it relates to the product.

We accept no responsibility for any damage which may be caused by the shipping courier.